Privacy Policy

Effective Date: 06 June 2026

At Select Air Heating & Cooling (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our services, or contact us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, book a service, or complete a form on our website, we may collect:

- Full name
- Phone number
- Email address
- Property address
- Service request details
- Any other information you voluntarily provide

Technical Information

When you visit our website, we may automatically collect:

- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of your visit
- Website usage statistics through cookies and analytics tools

2. How We Use Your Information

We use your information to:

- Provide HVAC installation, maintenance, and repair services
- Respond to enquiries and quote requests
- Schedule appointments
- Process payments and invoices
- Improve our website and customer experience
- Send service updates and appointment confirmations
- Comply with legal obligations
- Prevent fraud and maintain website security

We may also send promotional communications about our services if you have opted in. You can unsubscribe at any time.

3. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

- Payment processing providers
- Website hosting and IT service providers
- Scheduling and customer management software
- Government authorities when required by law
- Contractors or technicians assisting in delivering our services

All third parties are expected to protect your information appropriately.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

- Provide our services
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our agreements

Once information is no longer required, it will be securely deleted or anonymised where practicable.

7. Your Rights

Depending on applicable Australian privacy laws, you may have the right to:

- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where permitted by law
- Withdraw consent for marketing communications
- Lodge a complaint regarding the handling of your personal information

To exercise any of these rights, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 16.

If we become aware that a child has provided personal information, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with the revised Effective Date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Select Air Heating & Cooling

Melbourne, Victoria, Australia

Phone: 0421 742 486

Email: [email protected]

Website: www.select-air.com.au